FAQs
We hope we can answer your question below, but if not, feel free to contact Us!
ACCOUNT
How can I create an account or registration?
1. Visit the www.antyloves.com website.
2. Click on ‘Login/Register.’ You’ll see an option to ‘Join Now.’ Click on that.
3. Fill in the required information accurately.
4. Your account is all set up and ready to go!”
I forgot my password. How to reset it?
If you’ve forgotten your password, just click on ‘Forgot Password?’. We’ll send a reset email to your registered address. Follow the instructions in the email to set a new password.
How to change data on my account?
To update your account details, log in, go to ‘My Account,’ and click on the section you want to change.
Is my account information safe?
Yes, we use the latest security technology to protect your personal information and account data. We won’t share your information with third parties without your permission.
ORDER, PAYMENT & SHIPPING
How do I check my order status?
To track your order, just log into your account on our website. Orders placed before 12 PM (Monday to Friday) will ship the same day. Orders after that time or on weekends will ship the next business day. During special promotions or holidays, please allow an extra 1-2 days for processing. Need more help? Shoot us an email at help@antyloves.com and we’ll get back to you. Â
How do I cancel my order?
Once your order is placed, it can’t be canceled. But don’t worry! If you get your items and they’re not quite right, you can easily return them using our simple return process.
Can I exchange my order?
You can exchange an item if it doesn’t match what you ordered, including the article name and color. However, items that are damaged or defective (except for returns due to defects) such as those with odors, damage, or signs of wear are not eligible for exchange. If you need help with an exchange, just let us know and we’ll sort it out!
I forgot to add an item to my order; can I make a change before it ships?
Unfortunately, once an order is placed, we’re unable to make any changes. But don’t worry—just place a new order for anything else you’d like!
Can I change the color/size of what I just ordered?
Unfortunately, once an order is in, we can’t make any changes. But no worries—if needed, don’t hesitate to reach out to our team, just make sure to mention the changes you want.
Can I make a change to my billing or shipping address before my package ships?
Once an order is placed, we can’t change the billing or shipping address because we move pretty fast with shipping. Â
How can I pay for my order?
We accept Credit Cards, Bank Transfer, QRIS, OVO, Gopay, Dana and Paylater.
Can I send a gift message along with my order?
Sure, you can include a personalized message in the package!Â
Why has My order been cancelled?
Your order might be canceled if the product is out of stock or has defects. However, we’ll do our best to fulfill your order and ensure you get what you need.
What shipping methods are available?
We offer various shipping options, including standard and express delivery.
How long does it take for Shipment?
Shipping times vary based on the method you choose and your location. Standard shipping usually takes 3-4 business days, while express shipping typically takes 2-3 business days.
What should I do if my order has not arrived?
If your order hasn’t arrived within the expected time frame, please reach out to our Customer Service with your order number. We’ll help track your order and make sure it gets to you as quickly as possible.
PRODUCT & STOCK
What kind of products does Antyloves offer?
Antyloves offers a range of activewear, including hijabs, tops, pants, skirts, sweatwear, outerwear, jackets, and gear. Our products are designed for various activities such as running, tennis, yoga, pilates, gym workouts, and more. Â
How do I find the right size for me?
We have a size chart available on our website to help you find the right size based on your body measurements. If you’re still unsure, feel free to reach out to our customer service team for extra help!
The style/size/color I want is out of stock. When will you be restocking it?
Antyloves releases new collections batch. If an item is out of stock, you can sign up for an email notification on the product page to be alerted when it’s back in stock. Â
Where can I buy Antyloves products?
You can buy Antyloves products directly from our official website at www.antyloves.com. We also accept manual orders via WhatsApp and orders through e-commerce platforms.
What's the best way to care for my Antyloves product?
To keep your Antyloves product in great shape, wash it on a gentle cycle with cold water, avoid bleach and hot dryers, and skip the harsh fabric softeners. Just follow the care instructions on the label, and you’re good to go!
Does Antyloves have an offline store?
Right now, Antyloves is all about online sales and doesn’t have a physical store. But you can enjoy a convenient and secure shopping experience on our website. Stay tuned—an offline store is coming soon!
How do I contact Antyloves if I have further questions about the product or my purchase?
For any further questions or assistance, feel free to reach out to our team via WhatsApp or email hello@antyloves.com
RETURN AND EXCHANGE
What if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, please contact us right away with your order number and a photo of the issue. We’ll quickly arrange a replacement or return for you.
How do I exchange goods at Antyloves?
To request an exchange, please contact our Team via WhatsApp.
Is there a charge for return or exchanging items?
Return or Exchange shipping costs are usually covered by the buyer, unless the item received is defective or there was a mistake on our end.
What is the exchange policy at Antyloves?
We accept exchanges within 3 days of purchase, as long as the item’s unused, unwashed, and not damaged. It should be in new condition with the original tags still on. For further details on our return and exchange policy, click here.